Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer

you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

All goods must be check and are in good condition before signing for delivery, if goods are damage do not sign and contact us A.S.A.P.

It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as nail polishes, top

coat, base coat cannot be returned. We also do not accept products that are hazardous materials, or

flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have

received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to

your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially

posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same

item, send us an email info@nailsupplyuk.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs

are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your

refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may

vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or

purchasing shipping insurance. We don’t guarantee that we will receive your returned item.